1

After finishing your meeting with a client at an external location, you make your way back to the office. You get on a public transport that is half-full of other commuters. Your mobile rings and it is another one of your clients want to discuss their case with you. What should you do?

  • Discuss the case quietly with the client

  • Ensure no one is sitting close by and quickly answer the client’s query

  • Inform the client that you will call them back once you return to the office